Dear GRIDSMART Friends:
I am writing to let you know what you can expect from GRIDSMART as shutdowns and closures multiply in light of COVID-19.
Customer Support, Regional Sales, and FAEs will still be available by phone or online to support you as usual. If you have an issue that traditionally needs onsite assistance, please try to resolve with video chat or remote as possible. If timely onsite assistance is required, we will do our best to support you, as usual, practicing social distancing and safe hygiene.
Exceptions to the “as usual” onsite commitment will occur if any of our staff has been in contact with anyone that’s at all ill, in which case they must self-quarantine for at least 14 days.
Beginning Monday, March 16, most GRIDSMART Headquarter’s staff will be working almost exclusively from home. They will be in-office only as absolutely necessary. They will be available by phone and online as usual to support you and our field teams. Key staff may be allowed to come to our headquarters, in coordinated shifts, for critical customer support issues that require equipment and/or lab access.
As this situation is novel and dynamic for all of us, things may change rapidly. We will do whatever we can to help you and your towns and cities continue to operate as normally as possible while protecting your health and that of our employees.
VP & General Manager