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Blog Archive

Category: Support


GRIDSMART Technical Support: WE ARE REAL

The GRIDSMART Field Application Engineer (FAE) Organization is geographically based to provide direct customer support. The FAEs three primary responsibilities are customer training, installation support, and post-sales technical support.  All FAEs receive quarterly product training on GRIDSMART Products, enabling them to provide our customers with the industry’s best-in-class technical support. Additionally, weekly conference calls are […]

Warranties Made Simple

Our warranty process just got a whole lot simpler. Starting July 1, 2019, GRIDSMART will implement an automatic warranty process. What does that mean? Your product warranty will automatically go into effect when your product is shipped. Gone are the days of activating your warranty online; we’re doing it for you! In the past, customers […]

Traffic Signal Academy

In 2012, The Center for Transportation Research at the University of Tennessee in Knoxville launched the Traffic Signal Academy (TSA), adding to its nationally recognized continuing education program. TSA offers affordable education on many aspects of traffic signals focused on enhancing the design, operation, and maintenance capabilities of the transportation community. Prioritizing the student learning […]

The ITS Customer Experience Lab: Your Strategic Weapon

President John F. Kennedy once said, “Leadership and learning are indispensable to each other.” As the pace of technology innovation increases in the Intelligent Transportation space, chances are you may be finding it harder and harder to keep up. As a leader in your organization, you’re expected to keep up with the latest innovations and […]

Certified to Succeed

As technology continues to change and advance, the demands of our workforce continue to evolve too. If you aren’t changing, you aren’t growing, and not growing in today’s rapidly changing workforce can cripple your potential. Staying current and up to date with education is critical in any industry, especially in Intelligent Transportation Systems (ITS). There […]

Recent Blogs

Stay informed and connected with industry insights, company news and personal stories

GRIDSMART Releases Version 19.12

Dear Valued Partners, Earlier this month, we shared a preview of GRIDSMART System Software Version 19.12 in a webinar that many of you attended. We're happy to share that 19.12 is now in general release and available for download. We encourage you to update all of...

How to Get Reimbursed for INTERSECT

Registration for INTERSECT is open, and we hope to see you all for this exciting event happening October 20-22, 2020, in Knoxville, TN. But did you know INTERSECT attendees typically receive funding from their agency or organization to attend the event? It's...

The New INTERSECT Experience

Five years ago, we launched INTERSECT, a new way for transportation professionals to learn and grow at GRIDSMART Headquarters in Knoxville, Tennessee. INTERSECT’s mission is to train and educate technicians, engineers, and transportation leaders. This conference has...

Featured Event

RETURNING 2021

After much deliberation, and with much remorse, GRIDSMART has decided to cancel INTERSECT this year. The safety of our employees, distributors and customers is of utmost importance.