Taking too long? Close loading screen.

The GRIDSMART Field Application Engineer (FAE) Organization is geographically based to provide direct customer support. The FAEs three primary responsibilities are customer training, installation support, and post-sales technical support. 

All FAEs receive quarterly product training on GRIDSMART Products, enabling them to provide our customers with the industry’s best-in-class technical support. Additionally, weekly conference calls are held between the GRIDSMART FAEs and GRIDSMART Engineering to address any customer issues and receive real-time updates on both software and hardware errata. 

All GRIDSMART FAEs are IMSA Level Three Certified. Not only do they provide best-in-class technical support on the GRIDSMART Products, they have a strong understanding of industry standards, including state and local requirements. Another advantage of having a geographically based technical support organization is the opportunity for relationships. 

GRIDSMART FAEs develop a strong working relationship with our customers’ traffic signal technicians and understanding of their traffic cabinet, ensuring quick installation and interoperability with all the equipment in the traffic cabinet. Because the GS2 can be connected to the customer network to provide real-time actuation, data, and situational awareness information, the GRIDSMART FAE has received TCP/IP and Network training to support GS2 interoperability with the customer network. 

As GRIDSMART has grown, so have the needs for quality technical support. GRIDSMART has invested and will continue to invest in a geographically deployed FAE Organization to ensure we provide our customers with the industry’s best-in-class technical support. Because WE ARE REAL, and we are committed to delivering service that is unmatched.

Written by:

Carl Shaw, GRIDSMART Director Technical Services
Recent Blogs

Stay informed and connected with industry insights, company news and personal stories

GRIDSMART Releases Version 19.12

Dear Valued Partners, Earlier this month, we shared a preview of GRIDSMART System Software Version 19.12 in a webinar that many of you attended. We're happy to share that 19.12 is now in general release and available for download. We encourage you to update all of...

How to Get Reimbursed for INTERSECT

Registration for INTERSECT is open, and we hope to see you all for this exciting event happening October 20-22, 2020, in Knoxville, TN. But did you know INTERSECT attendees typically receive funding from their agency or organization to attend the event? It's...

The New INTERSECT Experience

Five years ago, we launched INTERSECT, a new way for transportation professionals to learn and grow at GRIDSMART Headquarters in Knoxville, Tennessee. INTERSECT’s mission is to train and educate technicians, engineers, and transportation leaders. This conference has...

Featured Event

RETURNING 2021

After much deliberation, and with much remorse, GRIDSMART has decided to cancel INTERSECT this year. The safety of our employees, distributors and customers is of utmost importance.